Terms & Conditions

2. Scope of These Terms

These Terms apply to orders placed by consumers through myherbal-shop.co.uk for delivery within the United Kingdom.

By placing an order, you confirm that the information you provide during checkout is accurate and that you are legally able to enter into the purchase contract.

Nothing in these Terms excludes, restricts or replaces statutory consumer protections that cannot legally be excluded.

3. Products and Product Information

We aim to ensure that product descriptions, images, sizes, quantities, ingredients and other information displayed on the website are accurate and up to date.

Product packaging and labelling may occasionally be updated by the manufacturer. Packaging supplied may therefore differ visually from an older image displayed on the website.

Product images are provided to help identify and describe the relevant product. Screen settings and packaging updates can affect the way colours or design details appear.

Goods supplied to consumers remain subject to applicable statutory requirements, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description.

4. Product Use

Please read and follow the product label, preparation, storage and usage instructions provided with each product.

Website information is intended to describe products and support informed purchasing. It does not replace professional medical advice where such advice is appropriate.

Nothing in this section limits any statutory rights relating to the products supplied.

5. Prices and Charges

The price displayed for a product at the time you place your order is the price applicable to that order, subject to the correction of an obvious pricing or technical error before the order is accepted.

The total price and any taxes or mandatory charges that we are required to collect will be displayed as applicable before you place the order.

Delivery charges are disclosed before purchase.

Our current standard UK shipping charge is £6 for orders under £100. Qualifying orders of £100 or more receive free standard shipping.

We do not intentionally introduce undisclosed mandatory charges after an order has been submitted.

Current delivery prices and conditions are available on our Shipping & Delivery page.

6. Eligibility and Personal Purchases

Orders placed through this website are intended for ordinary consumer purchases.

You must be at least 18 years old to place an order through the website.

We may reasonably limit quantities or decline an order where there are reasonable grounds to believe that an order is being placed for unauthorised resale, fraud or another unlawful purpose.

7. Placing an Order

Before submitting an order, you will have an opportunity to review the products selected, quantities, delivery information, available payment method and the amount payable.

The checkout process makes clear that submitting the final order creates an obligation to pay the amount shown.

When an order is received, an electronic acknowledgement or order confirmation will be sent to the email address supplied during checkout.

A purchase contract is formed when we clearly accept the order, including through an applicable order acceptance or dispatch confirmation, unless the checkout process expressly indicates an earlier point of acceptance.

8. When We May Be Unable to Accept an Order

We may be unable to accept or fulfil an order for legitimate reasons including:

• A product becoming unavailable.
• An obvious pricing or product-information error.
• Payment not being authorised or received.
• Information necessary to fulfil the order being incomplete.
• Reasonable fraud or security concerns.
• Reasonable grounds to believe the products are being purchased for unauthorised resale.
• Delivery not being available to the address supplied.

If we cannot accept an order after payment has already been received, the relevant payment will be refunded.

9. Payment

Payment methods available for an individual order are displayed during checkout.

Current payment options include eligible Visa and Mastercard credit or debit cards and GBP bank transfer.

Card transactions are processed through the payment provider shown during checkout, including iyzico where applicable.

For bank-transfer orders, please use your Order ID as the payment reference. The order can proceed once cleared funds have been received and matched to the order.

More information is available on our Payment Methods page.

10. Shipping and Delivery

Eligible orders are delivered to customer addresses within the United Kingdom.

The current estimated total standard delivery time is 1–3 business days.

Our current delivery estimate consists of approximately 0–1 day handling time followed by an estimated 1–2 day carrier transit period.

The standard order cut-off time is 12:00 PM London time.

Orders are prepared for dispatch through the Herbalife UK warehouse fulfilment process and delivered using the applicable carrier, such as Yodel or Evri.

Delivery estimates may be affected by carrier delays, public holidays, severe weather or other circumstances outside normal fulfilment operations.

Unless a different period has been agreed with you, we will comply with the delivery time requirements that apply under UK consumer law.

Please see our Shipping & Delivery page for current details.

11. Responsibility for Goods During Delivery

The goods remain at the seller’s risk until they come into your physical possession, or into the physical possession of a person identified by you to receive them, subject to any applicable statutory exception.

Once delivery has been completed, you are responsible for taking reasonable care of the products.

Please contact us as soon as reasonably possible if a parcel is lost, damaged or incomplete.

12. 30-Day Cancellation & Return Policy

MyHerbal Shop UK provides an extended 30-day cancellation and return policy for eligible products.

For eligible purchases, you may notify us that you wish to cancel or return the order within 30 days after receiving the goods.

This commercial 30-day policy is additional to, and does not reduce, your statutory consumer rights.

How to start a return

Please email info@myherbal-shop.co.uk with your order details and a clear statement that you wish to cancel or return the relevant product.

Return method and costs

Eligible returns are made by mail or courier.

Once an eligible return request has been accepted, return instructions will be sent by email together with a free downloadable and printable return shipping label.

Eligible returns made according to the supplied return procedure have no return shipping charge and no restocking fee.

Product condition

Under our current commercial return policy, eligible new and slightly used products may be returned.

Please take reasonable care of products and use suitable protective packaging when sending an item back.

Full conditions are available in our Refund & Returns Policy .

13. Cancellation Request

You do not have to use a particular form to contact us. A clear statement that you wish to cancel is sufficient where a cancellation right applies. For convenience, you can use the following information when contacting us:

14. Refunds

Under our current commercial return policy, once an eligible returned product has been received, we aim to process the refund within 10 days.

This processing target does not restrict any shorter or additional refund entitlement that applies under consumer law.

Refunds are normally issued using the same payment method used for the original transaction unless another method is agreed where appropriate.

Where UK consumer law requires reimbursement of standard outbound delivery costs, those costs will be refunded in accordance with the applicable rules.

Additional costs resulting from a delivery option selected by the customer that was more expensive than our standard delivery service may not be refundable beyond the applicable standard delivery amount.

15. Faulty, Damaged or Misdescribed Goods

Our commercial return policy does not replace or restrict your statutory rights if goods are faulty, damaged, not as described, of unsatisfactory quality or not fit for their intended purpose.

Depending on the circumstances, applicable UK consumer law may provide rights including rejection, repair, replacement, a price reduction or refund.

If you believe there is a problem with a product, please contact info@myherbal-shop.co.uk and provide your order number and details of the issue.

16. Return Exceptions

UK law contains certain exceptions to statutory cancellation rights, which can depend on the nature and condition of the goods.

Examples can include certain goods that deteriorate or expire rapidly and certain sealed products that are not suitable for return for health-protection or hygiene reasons after they have been unsealed.

Our commercial 30-day policy may provide a more generous return option in circumstances where an eligible product falls within the conditions stated in our Refund & Returns Policy.

Please contact us before sending any product back so that the correct return process can be confirmed.

17. Payment Disputes and Chargebacks

If you believe that there is an error or problem with a payment, we encourage you to contact us so that we have an opportunity to investigate and resolve the issue promptly.

Nothing in these Terms prevents you from exercising any legal, contractual or payment-card rights that are available to you, including contacting your bank or card issuer where appropriate.

We may provide accurate transaction, delivery or communication records to a payment provider or financial institution where reasonably necessary to respond to a payment dispute.

18. Promotions, Discounts and Price Information

Promotions, discount codes and special offers may be subject to additional conditions displayed with the relevant offer.

We aim to present price reductions, promotional conditions, availability and any mandatory charges clearly and accurately.

We will not intentionally conceal mandatory charges or materially important conditions that a customer needs in order to make an informed purchasing decision.

19. Our Responsibility to You

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes consumer rights and remedies that cannot legally be excluded or restricted, including applicable rights relating to product quality, description, fitness for purpose and title.

We are responsible for losses that are a foreseeable consequence of our breach of contract or failure to use reasonable care and skill, subject to applicable law.

Products sold through the consumer store are supplied for normal private and domestic use. Nothing in this section removes rights that the law gives to consumers.

20. Events Outside Our Reasonable Control

Occasionally an event outside our reasonable control may affect fulfilment or delivery. Examples can include serious carrier disruption, severe weather, natural disasters, widespread technical failures or other exceptional events.

Where such an event materially affects an order, we will take reasonable steps to inform affected customers and minimise delay.

This section does not remove cancellation, refund or other statutory rights that apply to the transaction.

21. Communications

References in these Terms to communication “in writing” include email where appropriate.

We may use the email address or contact information supplied with your order for communications reasonably necessary to process payment, fulfil the order, arrange delivery, deal with returns or provide customer service.

Marketing communications are separate and are handled in accordance with our Privacy Policy and applicable electronic marketing requirements.

22. Privacy and Personal Information

Personal information provided when you use the website, place an order or contact us is handled as described in our Privacy Policy .

Our Privacy Policy explains the types of information we process, the purposes and lawful bases for processing, relevant sharing arrangements, international processing, retention and your applicable data-protection rights.

23. Changes to These Terms

We may update these Terms where reasonably necessary to reflect changes to our website, business processes, payment methods, fulfilment arrangements or applicable legal requirements.

The Terms applicable to an individual purchase are the Terms made available when that order is placed, together with the information provided as part of that transaction.

Changes to these Terms do not retrospectively remove consumer rights relating to orders already concluded.

24. Applicable Law and Consumer Rights

These Terms are intended to operate consistently with the mandatory consumer protections applicable to purchases made by customers in the United Kingdom.

Nothing in these Terms deprives you of mandatory consumer protections that apply to you because of where you live or because the website directs its retail activities to your country.

Where a dispute cannot be resolved directly, any applicable rules governing jurisdiction and consumer proceedings will continue to apply. Where permitted by applicable law, a UK consumer may bring proceedings in the courts of the part of the United Kingdom in which they live.

25. Complaints and Customer Service

If you have a question, complaint or problem relating to an order, payment, product, delivery, cancellation or return, please contact us.

Email: info@myherbal-shop.co.uk

WhatsApp & Phone: +44 7458 164343

You can also use our Contact page .

Related Customer Policies

Please also review the following customer information pages: