Online Sales Terms & Conditions

2. About These Terms

These Terms & Conditions apply to consumer orders placed through myherbal-shop.co.uk.

Before submitting an order, customers are provided with information about the selected products, prices, delivery, available payment methods and the total amount payable.

Nothing in these terms excludes or restricts any statutory consumer right that cannot legally be excluded or restricted.

3. Product Information

We aim to provide clear and accurate information about the products offered through myherbal-shop.co.uk, including product descriptions, quantities, ingredients and other relevant details.

Product packaging and labelling may occasionally be updated by the manufacturer. As a result, packaging supplied may differ visually from an older website image.

This does not affect your statutory rights where goods are faulty, not as described, of unsatisfactory quality or not fit for their intended purpose.

4. Prices and Delivery Charges

The product price displayed when an order is submitted is the price applicable to that order, subject to correction of an obvious pricing or technical error before acceptance.

Delivery charges are shown separately where applicable and are disclosed before the order is submitted.

Standard UK shipping is currently £6 for orders under £100. Qualifying orders of £100 or more receive free standard shipping.

Current shipping information is available on our Shipping & Delivery page.

5. Placing an Order

Before submitting an order, you will have an opportunity to review your selected products, quantities, delivery information and total amount payable.

By submitting the order, you are offering to purchase the selected products subject to these terms and the information displayed during checkout.

An electronic order acknowledgement or confirmation will be sent using the contact information supplied during checkout.

If an order cannot be accepted or fulfilled, you will be informed and any payment already received for that order will be refunded where appropriate.

6. Payment

Payment methods available for an individual order are shown during checkout.

Current payment options include eligible Visa and Mastercard credit or debit cards and GBP bank transfer.

Card payments are processed through the payment provider shown during checkout.

For bank-transfer orders, please use the Order ID as the payment reference. The order can proceed once the payment has been received and matched to the order.

More information is available on our Payment Methods page.

7. Shipping and Delivery

Eligible orders are delivered to customer addresses within the United Kingdom.

Our current estimated standard delivery time is 1–3 business days.

This currently consists of approximately 0–1 day handling time and 1–2 days carrier transit time.

The standard order cut-off time is 12:00 PM London time.

Delivery estimates may occasionally be affected by carrier delays, public holidays, severe weather or other circumstances outside normal fulfilment operations.

Orders are prepared for dispatch from the Herbalife UK warehouse and delivered to the address provided during checkout.

Full information is available on our Shipping & Delivery page.

8. Responsibility During Delivery

The goods remain the responsibility of the seller until they are delivered into the physical possession of you, or another person identified by you to receive them, subject to applicable law.

Please contact us as soon as reasonably possible if a parcel appears to be lost, damaged or incomplete.

9. 30-Day Cancellation & Return Policy

For eligible products purchased through myherbal-shop.co.uk, you may notify us that you wish to cancel or return your order within 30 days of receiving the goods.

Our 30-day policy provides customers with a longer cancellation and return period than the minimum statutory distance-selling cancellation period.

This commercial policy is provided in addition to your statutory consumer rights and does not reduce or replace them.

To start a return or cancellation, please contact info@myherbal-shop.co.uk and provide your order details together with a clear statement that you wish to cancel or return the relevant product.

Return method

Eligible products are returned by mail or courier.

Once an eligible return request has been accepted, return instructions will be provided by email together with a free downloadable and printable return shipping label.

The parcel should be handed to the specified courier or postal service and sent to the designated company return location stated in the return instructions.

Return condition

Under our current commercial return policy, eligible new and slightly used products may be returned.

Please take reasonable care of products and use appropriate packaging to protect returned items during transport.

Return charges

Eligible returns made using the return procedure and return label supplied to you have no return shipping charge.

No restocking fee is charged for eligible returns.

Full eligibility requirements and return instructions are available on our Refund & Returns Policy page.

10. Refunds

Once an eligible returned product has been received, we aim to process the refund within 10 days.

Refunds are normally issued using the same payment method used for the original transaction unless another method has been agreed where appropriate.

Any standard outbound delivery amount that must legally be refunded will be handled in accordance with applicable consumer law.

Additional costs arising from a delivery option that is more expensive than the standard delivery service may not be refundable beyond the applicable standard delivery amount.

11. Faulty, Damaged or Misdescribed Goods

Our commercial 30-day return policy does not replace or restrict your statutory rights if goods are faulty, damaged, not as described, of unsatisfactory quality or not fit for their intended purpose.

Depending on the circumstances, UK consumer law may provide rights to reject goods, obtain a repair or replacement, receive a price reduction or receive a refund.

If you believe there is a problem with a product, please email info@myherbal-shop.co.uk and include your order number and details of the issue.

Return costs relating to goods validly rejected as faulty will be handled in accordance with applicable consumer law.

12. Return Exceptions and Product-Specific Conditions

Some statutory cancellation rights may be subject to legal exceptions depending on the nature and condition of the goods.

Examples can include certain goods that deteriorate or expire rapidly and certain sealed products that are not suitable for return for health-protection or hygiene reasons once unsealed.

Where our own 30-day commercial policy provides a more generous return option, the conditions shown in our Refund & Returns Policy will apply.

Customers should contact us before sending any product back so that the appropriate return procedure can be confirmed.

13. Product Use

Please read and follow the product label, preparation, storage and usage instructions supplied with each product.

Information published on the website is intended to describe products and support informed purchasing. It is not intended to replace professional medical advice where such advice is appropriate.

Nothing in this section limits your statutory rights relating to the products supplied.

14. Product Availability

Products are offered subject to availability.

If an item becomes unavailable after an order has been placed, we will contact you where necessary and arrange an appropriate cancellation, refund or alternative where agreed.

15. Promotions and Discounts

Discount codes, promotions and special offers may be subject to additional conditions displayed with the relevant promotion.

Promotional availability may depend on stock levels, specified dates or other clearly stated conditions.

16. Personal Information

Personal information supplied during ordering, payment, delivery, customer service or returns is handled in accordance with our published privacy information and applicable data-protection requirements.

Please see our Privacy Policy for more information.

17. Order and Customer Service Communications

We may contact you using the details supplied with your order where reasonably necessary to process payment, arrange delivery, handle a return or respond to a customer-service request.

Marketing communications are separate from communications necessary to administer an order and are handled in accordance with applicable privacy and electronic-marketing requirements.

18. Complaints and Customer Service

If you have a question or problem relating to an order, product, payment, delivery or return, please contact us so that the matter can be reviewed.

Email: info@myherbal-shop.co.uk

Customer service: +44 7458 164343

You can also use our Contact page .

19. Statutory Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict or replace consumer protections that apply to your purchase and cannot lawfully be excluded.

If a provision of these terms conflicts with a mandatory statutory consumer protection that applies to your purchase, the statutory protection will take priority.

20. Changes to These Terms

These terms may be updated from time to time to reflect changes to our website, payment methods, delivery arrangements, return procedures or applicable requirements.

The terms applicable to an order are the terms made available when that order is placed together with the information presented as part of that transaction.

Related Customer Policies

These Terms & Conditions should be read together with our customer policy pages: