MyHerbal Shop UK
Refund & Returns Policy
We want the returns process to be clear and straightforward. Eligible products may be returned or exchanged within 30 days in accordance with the conditions set out below.
30-Day Return Policy
We accept eligible new and slightly used products for a return or exchange within 30 days from the date of purchase.
To start a return, please contact us at info@myherbal-shop.co.uk with your order details and a clear statement that you would like to return or exchange the product.
Please contact us before sending any products back so that the correct return instructions can be provided.
How to Return a Product
Returns are made by mail or courier. Products should not be returned to a retail store or physical shop location.
Once your return request has been accepted, return instructions will be sent to you by email together with a free downloadable and printable return shipping label.
The returned products are sent to the designated company return location specified in the return instructions.
Return steps
- Contact info@myherbal-shop.co.uk and provide your order details.
- Wait for the return instructions and, where applicable, the downloadable return shipping label.
- Print and attach the provided return label to the parcel.
- Hand the parcel to the specified courier or postal service.
- Keep your proof of postage until the return has been completed.
Return Shipping Costs
There is no return shipping charge for eligible returns when the return process and shipping label provided to you are used as instructed.
No restocking fee is charged for eligible returned products.
Please do not arrange an alternative return shipment without contacting us first, as we may be unable to reimburse independently arranged shipping costs.
Condition of Returned Products
We accept eligible products that are new or slightly used.
Please take reasonable care of the products while they are in your possession and protect them appropriately for return shipping. Where available, we recommend using the original packaging and including all relevant packaging components.
If the original packaging is no longer available, please use suitable protective packaging to reduce the risk of damage during transport.
Refund Processing
Once the returned products have been received, eligible refunds will be processed within 10 days.
Unless otherwise agreed, the refund will normally be issued using the same payment method used for the original transaction.
Where an exchange has been agreed instead of a refund, the exchange will be handled in accordance with the return instructions provided to you.
Important Information
A completed refund or return request may be required as part of the return process. If required, this document will be provided to you by email together with the relevant return instructions.
The return request and any required documentation should be completed within the applicable 30-day return period.
This return policy is provided in addition to, and does not limit, any statutory consumer rights that may apply to your purchase.
Need Help With a Return?
If you have questions about a return, exchange or refund, please contact MyHerbal Shop UK before sending the product back.
Email: info@myherbal-shop.co.uk
You can also visit our Contact page for current customer service information.
Please note: return eligibility and instructions may depend on the product and the circumstances of the return. Always contact us before sending products back so that the correct return procedure can be provided.