Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:
Right of Return
We accept new and slightly used products for a return or exchange
You have the right to return the products you purchased within 30 days.
Shipping costs for returns belong to the seller.
The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods
In order to exercise your right of withdrawal, you must inform us (email: [email protected] ) by means of a clear statement (e.g. a letter sent by post or email) about your decision to withdraw from this contract.
In order for the goods to be refunded, the returned goods – including products that have been started – including the fully completed and signed “refund request” must be received by us within 30 days of the date of purchase. You will receive this from me via email. The application can be sent in advance by email to [email protected] or enclosed in the package.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of cancellation
If you revoke this contract, we must refund you all payments that we have received from you, including delivery costs, immediately and at the latest within 10 days from the day. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you.
Refund processing time : 10 days
After we receive the products, the refund will be made within 10 days.
Please avoid damage and contamination of the product. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.