HL/Skin Skincare Range – Official FAQ & Full Product Details
Overview – What is HL/Skin?
HL/Skin is a science-driven skincare range developed to deliver real, visible results for a variety of skin concerns. The collection features seven carefully formulated products, each designed to address one of the three core skin needs:
- Brightness & Illumination
- Healthy Ageing
- Moisture & Hydration
By combining advanced Korean skincare science with scientifically supported ingredients, at optimal concentrations, HL/Skin ensures efficacy and performance for millennials who expect results from their skincare routines.
While clean ingredients are used whenever possible, the primary focus is on measurable results through potent, science-backed formulations. This approach means every product is enriched with active ingredients that have been thoroughly researched and tested for safety and effectiveness.
The initial range was carefully selected based on extensive scientific research, clinical evidence, and a deep understanding of the most common skin concerns. The development process involved experienced skincare experts, ensuring each formula meets the highest standards of quality, safety, and efficacy.
As HL/Skin is committed to ongoing innovation and responding to evolving skincare needs, there are plans to expand the product range in the future. New products will continue to be developed using the same rigorous approach—prioritising visible results and advanced skincare technology.
Phase One Launch
In phase one, we are launching five products, including:
- Resurfacing Gelo Cleanser
- Nourishing Eye Cream
- 10% Niacinamide Serum
- Ultimate Tension Cream
- Nourishing Hand and Body Lotion
And in [insert by the market], two more products — Radiance Day Cream SPF 30 and Revitalising Night Cream, will be launched.
PRODUCT DETAILS
1. What are the key claims of each HL/Skin product?
Resurfacing Gelo Cleanser
- Backed by advanced Korean skincare science
- Gently cleanses without over-drying
- Helps resurface skin by removing makeup, impurities, and excess sebum
- No added parabens or sulphates
Nourishing Eye Cream
- Backed by advanced Korean skincare science
- Fast-absorbing, lightweight, and non-greasy texture, that quickly penetrates without leaving residue
- Moisturises and locks in hydration to reduce dryness
- Enhances skin’s smoothness, softness, and natural radiance
- Fight early visible signs of aging
- Targets the appearance of fine lines and wrinkles
- Luminates the under-eye area, without any greasiness
- Suitable for use under makeup
- No added parabens
10% Niacinamide Serum
- Backed by advanced Korean skincare science
- Brightens and evens skin tone
- Supports and strengthens skin barrier
- Delivers hydration that locks in moisture
- Minimise the look of imperfections
- Helps fight early signs of ageing
- Reduces signs of wrinkles
- No added parabens
Ultimate Tension Cream
- Backed by advanced Korean skincare science
- Improves wrinkles and enhances skin elasticity
- Smooths fine lines for firmer, more resilient skin
- Moisturises and helps skin stay hydrated
- Boosts skin softness and smoothness
- Enhances radiance and luminosity
- Restores a healthy, youthful glow
- Suitable for use under makeup
- No added parabens
Nourishing Hand & Body Lotion
- Backed by advanced Korean skincare science
- Provides 24 hours moisturisation and hydration for supple skin
- Locks in moisture and improves dryness after one use
- Lightweight, non-greasy texture leaves skin feeling velvet-smooth and soft
- Contains 6% squalane for long lasting hydration and healthy looking skin
- No added parabens
ALLERGENS / INGREDIENTS / SAFETY
2. What are the key ingredients of each HL/Skin product?
Resurfacing Gelo Cleanser
- Glycerin – Contributes to moisture of the skin and prevents skin from over-drying after cleanse
Nourishing Eye Cream
- Squalane – Supports hydrating & moisturising benefits
- Macadamia seed oil and Shea Butter – Supports skin hydration and reduction of dryness
- Adenosine and Niacinamide – Together to support hydration and minimise the appearance of wrinkles, addressing early visible signs of aging
- Vitamin B5 – Supports moisture
- Glycerine – Supports moisturisation
10% Niacinamide Serum
- Niacinamide – Evens skin tone and provides hydration
- Vitamin B5 – Supports hydration and moisturising, retains moisture in the skin
- Glycerin – Contributes to moisture of the skin and skin barrier
Ultimate Tension Cream
- Adenosine & Niacinamide – Support hydration and reduction of wrinkles and they help reduce the early visible signs of aging
- Vitamin B5 – Supports moisturisation, improves skin hydration and softness
Nourishing Hand & Body Lotion
- 6% Squalane – Provides long lasting hydration, improve dryness for supple, healthy-looking skin
- Glycerin – Helps retain moisture and improve skin hydration
3. Are HL/Skin products tested on animals? Are they cruelty-free?
No. EU legislation strictly prohibits animal testing of cosmetic products and their ingredients. As a company, we are fully committed to adhering to these regulations and will continue to ensure that all our products comply with this important legislation and they are all cruelty-free.
4. Where does the squalane in HL/Skin products come from?
The squalane used in HL/Skin products is derived from plant-based sources.
5. Do you use plastic microbeads in HL/Skin products?
No, there is no plastic microbeads in HL/Skin products.
6. Are HL/Skin products vegan?
Ultimate Tension Cream is not classified as vegan, as it contains Beeswax and Polyglyceryl-3 Beeswax. They are used in this product as a binder to help deliver a high quality texture. We are committed to transparency and want to ensure you have all the information needed to make the best choice for your skincare routine.
7. Are HL/Skin products halal certified?
Like our old Herbalife SKIN range, the new HL/Skin products are not Halal certified.
8. Does the HL/Skin range contain natural ingredients?
Our products incorporate naturally derived ingredients where possible, combined with scientifically supported active components to ensure optimal results.
9. Do the HL/Skin products contain sulphates?
No, our products are free from added sulphates.
10. Are the HL/Skin products fragrance-free?
Our collection has been thoughtfully formulated to suit a variety of skin needs and scent preferences. The serum is formulated without added fragrance, while the other products in the range contain carefully selected scents to enhance the overall skincare experience. We understand that sensitivities and preferences vary, and we’re always happy to provide more information about specific ingredients to help you find the best fit for your skin.
USAGE AND SUITABILITY
11. What skin types are HL/Skin products suitable for?
Our products are suitable for diverse skin types.
12. Is HL/Skin gender specific?
The HL/Skin range is not gender specific and can be used by both men and women.
13. When should I use each HL/Skin product in my skincare routine?
Please see our suggested skincare routine:
14. What ages are HL/Skin products suitable for? Can children use any of them?
These products are generally suitable for adults and teenagers aged 18+.
15. Can I use HL/Skin products if I am pregnant or breastfeeding?
Our products are developed and assessed for general safety in healthy adults. However, they are not specifically tested for use during pregnancy or breastfeeding. As individual needs and sensitivities may vary, we recommend consulting your doctor before introducing any new skincare products during this time.
16. Can I use HL/Skin products if I have a skin condition?
While HL/Skin products are suitable for diverse skin types, we recommend consulting a dermatologist if you have a specific skin condition before use.
17. I have extremely oily skin with acne; can I use HL/Skin products?
Our HL/Skin products are developed with a variety of skin types in mind. However, everyone’s skin is unique. If you experience any discomfort or have concerns, we recommend reviewing the ingredient list and consulting a dermatologist to ensure the product is right for your routine.
18. Are HL/Skin products hypoallergenic?
Our products are developed with attention to skin compatibility and are dermatologically tested. However, they are not specifically formulated or assessed to meet the criteria for a “hypoallergenic” claim. If you have sensitive skin or known allergies, we recommend conducting a patch test before full use and consulting a healthcare professional if needed.
19. How often should I use each HL/Skin product?
It is recommended to use the HL/Skin Resurfacing Gelo Cleanser and HL/Skin Nourishing Eye Cream twice a day—once in the morning and once in the evening. HL/Skin Ultimate Tension Cream is recommended to be used once daily in the morning. HL/Skin 10% Niacinamide Serum should be used once daily, either in the morning or evening, depending on your needs. The HL/Skin Nourishing Hand & Body Lotion can be applied anytime during the day as often as needed.
20. What steps should I take if I experience skin irritation from HL/Skin product?
HL/Skin products are designed to be well-tolerated and safe to use by healthy adults without known allergies or sensitivities. However, if you experience any irritation or discomfort after using one of our skincare products, we recommend the following steps:
- Discontinue use immediately to prevent further irritation.
- Consult a dermatologist or healthcare professional to determine the cause and receive appropriate guidance.
- Report the incident to our Member Services team.
- Perform a patch test before using any new skincare product in the future to ensure compatibility with your skin.
How to perform a patch test: Apply a small amount of the product to an area of skin that is less likely to be rubbed or washed away (such as the wrist or the bend of the elbow). Leave it on for the same duration you would typically use the product (no more than 24 hours) and observe for any reaction. If irritation occurs, wash the area immediately, discontinue use, and consult your doctor if needed.
PRODUCT PERFORMANCE AND LONGEVITY
21. How long will these HL/Skin products last if applied daily?
Generally, our products can last between 1 to 2 months when used daily as directed. This duration may differ based on factors such as the amount applied each time and your personal skincare routine.
22. Where can I find the expiry date of HL/Skin products?
The expiry date is printed on the underside of most products, and for the Nourishing Eye Cream, it is on the crimp at the top of the tube.
PRODUCT RANGE FUTURE
23. Why did you discontinue the Herbalife SKIN range, and why is there no toner in the new HL/Skin range?
Our previous Herbalife SKIN range hadn’t been updated in quite some time, and skincare science has evolved significantly since then. To stay competitive and offer you the best possible products, we made the decision to upgrade our formulas and bring in more advanced, effective solutions with the new HL/Skin range.
While a toner isn’t currently part of the lineup, product improvement is an ongoing journey—and more innovations are already on the way, which may include a toner in the future. Stay tuned—there’s more exciting news to come!
24. How is the HL/Skin range positioned in the skincare market, and how are your products different from others?
HL/Skin embodies simplified, science-backed beauty. Every product is crafted with cutting-edge formulations and scientifically supported ingredients, precisely balanced at optimal concentrations to deliver real, visible results—not just promises.
Our collection seamlessly brings together hydration, brightening, and health ageing benefits across both skincare and body care, tailored especially for today’s millennials.
We’re committed to offering a modern, elevated skincare experience—one that puts efficacy first without compromise and always focuses on delivering high-performance results you can trust.
25. What are the key benefits across your entire HL/Skin range?
Benefits include Brightness & Illumination, Moisture & Hydration and Healthy Ageing, powered by carefully selected active ingredients such as Niacinamide, Hyaluronic Acid, Adenosine, Squalane and Vitamin B5.
26. Do I need to use all Herbalife skincare products in my routine, or can I mix and match with other brands’ skincare items?
Yes, you can mix and match HL/Skin products with other brands as long as they complement your skincare routine and address your specific concerns. [Local market please add the following when you are selling CSB]However, for the best results, it is highly recommended to use the entire HL/Skin range. What’s more, it can be paired with the Herbalife Collagen Skin Booster to further enhance skin elasticity* from the inside out.
*Results typically seen after 4 weeks of using Collagen Skin Booster once daily.
27. Is the SKIN Purifying Mint Clay Mask still available to purchase?
Yes, the SKIN Purifying Mint Clay Mask is still available. We are also working hard to reformulate and upgrade the product, and look forward to launching the new version soon.
Nourishing Eye Cream
Overview – What is HL/Skin Nourishing Eye Cream?
Our Korean-formulated Nourishing Eye Cream is a fast-absorbing, lightweight, and non-greasy formula specially designed for the delicate skin around your eyes. This advanced formula targets visible signs of ageing such as wrinkles and fine lines. With continued use, you may notice improved smoothness, softness, and a radiant glow, leaving your skin around the eyes looking refreshed, luminous, and revitalised.
1. What is Healthy Ageing?
Healthy Ageing means supporting your skin’s natural changes over time by prioritising long-term skin health, rather than simply trying to erase or hide signs of ageing. This approach embraces the natural ageing process and aims to keep skin as healthy, resilient, and radiant as possible at every stage of life.
Healthy ageing in skincare involves:
- Prioritising hydration, moisturisation, nourishment, and protection to maintain a strong skin barrier and overall skin wellness
- Using ingredients and routines that support skin’s underlying health
- Adapting your skincare routine as your skin’s needs change with age, emphasising prevention and consistent care rather than drastic correction
- Embracing your skin’s unique character, including fine lines and wrinkles, and aiming for skin that looks and feels its best, rather than striving for unrealistic youthfulness
Ultimately, healthy ageing in skincare is about helping your skin age well—maintaining smoothness, elasticity, and luminosity—while celebrating the beauty of each stage of life.
2. When should you start using HL/Skin Nourishing Eye Cream?
It’s never too early to embrace the healthy-ageing approach in your skincare routine, and our HL/Skin Nourishing Eye Cream is the perfect place to start.
This eye cream supports the delicate eye area with targeted hydration and nourishing care—promoting skin that feels comfortable, resilient, and radiant at any age. If you notice dryness, dullness, or fine lines, it’s a great time to begin giving your skin the focused care it deserves.
By supporting long term skin hydration, HL/Skin Nourishing Eye Cream helps you care for your skin in a way that celebrates its natural journey—so you can enjoy a bright, refreshed eye area now and into the future.
3. Is the HL/Skin Nourishing Eye Cream only for mature skin?
Not at all. HL/Skin Nourishing Eye Cream is designed for anyone looking to care for the delicate eye area, regardless of age.
4. Where do you apply HL/Skin Nourishing Eye Cream?
HL/Skin Nourishing Eye Cream should be applied to the skin around your eyes—specifically the under-eye area and along the orbital bone (the bone surrounding your eyes). We always suggest applying the product slightly away from your lash line to ensure comfort and prevent any potential migration into your eyes.
5. How do you apply HL/Skin Nourishing Eye Cream?
Take a small amount (about the size of a pea) on your fingertip. Gently tap the product onto the under-eye area and orbital bone using your ring finger, as it applies the least pressure. Avoid rubbing or pulling at the skin—gentle tapping ensures absorption while protecting this delicate area.
6. How much HL/Skin Nourishing Eye Cream should I use each time?
A pea-sized amount is generally sufficient for both eyes. Using too much product can overwhelm the skin and lead to unnecessary waste. The rich formula of our eye cream is designed to deliver effective hydration and wrinkle care with just a small amount!
Ultimate Tension Cream
Overview – What is HL/Skin Ultimate Tension Cream?
HL/Skin Ultimate Tension Cream is a luxurious solution expertly formulated with Korean Science, to target wrinkles and boost skin elasticity from the core. This rich, velvety cream melts effortlessly into your skin, delivering intense hydration and leaving your complexion radiant and smooth. With regular use, HL/Skin Ultimate Tension Cream reduces the appearance of wrinkles, enhances skin hydration, and improves overall elasticity. Enjoy a velvet-smooth finish, along with moisturisation that leaves your skin soft, luminous, and beautifully refreshed.
1. What is Healthy Ageing?
(Healthy Ageing section as above – repeated identically for Ultimate Tension Cream.)
2. Do I need a HL/Skin Ultimate Tension Cream if I have young skin?
You don’t need to have mature skin to benefit from HL/Skin Ultimate Tension Cream. Rooted in the healthy-ageing concept, this cream is designed for anyone who wants to support their skin’s health, resilience, and radiance—regardless of age. Starting a targeted cream like HL/Skin Ultimate Tension Cream early can help maintain skin elasticity, boost hydration, and reduce fine lines and wrinkles.
Healthy-ageing in skincare is about proactive care and prevention, not just correction. By incorporating HL/Skin Ultimate Tension Cream into your routine while your skin is still young, you’re investing in its future—helping to keep it smooth and luminous for years to come. This approach aligns with expert recommendations to start taking care of your skin in your 20s or 30s, supporting your skin’s natural vitality and minimizing visible signs of ageing.
3. How do I use HL/Skin Ultimate Tension Cream?
Apply to clean, dry skin each morning, gently massaging onto the face and neck in upward motions.
4. What is the texture of HL/Skin Ultimate Tension Cream?
HL/Skin Ultimate Tension Cream has a velvety and rich texture. It delivers hydration, leaving skin feeling smooth after application.
Resurfacing Gelo Cleanser
Overview – What is HL/Skin Resurfacing Gelo Cleanser?
HL/Skin Resurfacing Gelo Cleanser is a gentle face wash backed by advanced Korean science, designed to create a mild and light foam that effectively removes makeup, impurities, and excess sebum. This cleanser refreshes and gently refines your skin after every wash, helping to resurface your complexion by removing daily buildup while supporting the skin’s natural balance. Suitable for both morning and evening use as it prepares your skin for the next steps in your skincare routine, leaving it feeling clean, comfortable, and ready to absorb the benefits of your favourite products.
1. How often should you wash your face with HL/Skin Resurfacing Gelo Cleanser?
Use HL/Skin Resurfacing Gelo Cleanser twice daily—morning and evening—to gently remove makeup, impurities, and excess sebum as part of your skincare routine. After physical activity or sweating, you may cleanse again to refresh your skin. Avoid over-cleansing, as maintaining your skin’s natural oils is essential for keeping it balanced and protected.
2. Does HL/Skin Resurfacing Gelo Cleanser dry out my skin?
No – HL/Skin Herbalife Resurfacing Gelo Cleanser cleans without over-drying, leave your feeling soft after wash.
3. What is the pH level of HL/Skin Resurfacing Gelo Cleanser?
The pH level of this cleanser is between 4.5 and 5.5, which is within the mildly acidic range. This gentle formula is suitable for daily use and helps leave your skin feeling smooth and refreshed after cleansing. With its light foam and balanced pH, it provides a comfortable cleansing experience that prepares your skin for the next steps in your skincare routine.
10% Niacinamide Serum
Overview – What is HL/Skin 10% Niacinamide Serum?
HL/Skin 10% Niacinamide Serum is a radiance-boosting skincare solution. It is developed with advanced Korean science to brighten and even out the complexion, while maintaining optimal moisture balance and addressing early signs of ageing. Formulated to strengthen the skin barrier, it helps minimise the appearance of imperfections, enhances skin smoothness, and boosts luminosity for a healthy, glowing look. With a potent 10% concentration of niacinamide, this serum supports skin barrier function, boosts hydration, and helps even the skin tone – making it ideal for anyone seeking a more radiant, even-toned, and resilient complexion.
1. How do you apply HL/Skin10% Niacinamide Serum?
Apply a few drops to clean, dry skin on the face and neck. Gently press into the skin until absorbed. Use once daily.
2. How to introduce HL/Skin 10% Niacinamide Serum to my daily skincare routine?
Before introducing HL/Skin 10% Niacinamide Serum into your daily skincare routine, perform a patch test first to check for any adverse reactions. (Patch test instructions as in PDF.)
If your skin tolerates it well, use up to once a day as directed. You may want to start using it during your evening beauty ritual.
3. Can I apply HL/Skin 10% Niacinamide Serum every day?
Yes, HL/Skin10% Niacinamide Serum is suitable for once-daily use, as part of your skincare routine. Be sure to apply it on clean, unbroken skin, and don’t forget to use SPF protection during the day.
4. Can I wear makeup over 10% Niacinamide Serum?
Yes, you can definitely apply makeup over this serum, but it’s important to allow the product to fully absorb into the skin before layering makeup products on top. This helps prevent the makeup from appearing cakey, patchy, or from separating. By the way, don’t forget to use SPF protection during the day.
5. Can I use HL/Skin 10% Niacinamide Serum with other active ingredients?
We recommend introducing other active ingredients with care—ideally at different times of the day—to reduce the risk of irritation. Always apply to clean, unbroken skin, and observe how your skin responds.
6. Can I use HL/Skin 10% Niacinamide Serum more than once a day?
We recommend applying it once per day to ensure optimal results —especially if you’re using other active ingredients in your routine. Choose morning or evening based on what works best for your skin. Remember to use SPF protection during the day.
7. Can I use HL/Skin 10% Niacinamide Serum in the evening?
Absolutely! You can use HL/Skin 10% Niacinamide Serum either in the morning or evening, depending on your skincare routine and preference. By the way, don’t forget to use SPF protection during the day.
Nourishing Hand & Body Lotion
Overview – What is HL/Skin Nourishing Hand & Body Lotion?
HL/Skin Nourishing Hand & Body Lotion is a lightweight, non-greasy formula enriched with 6% squalane to provide long-lasting hydration and strengthen the skin barrier. It is blended with glycerin to help lock in moisture for velvet-smooth, supple skin. Perfect for both hands and body, this lotion absorbs easily and keeps skin feeling nourished, hydrated, and beautifully soft for 24 hours. Indulge in lasting comfort and healthy-looking skin with every use.
1. Where does the squalane in HL/Skin Nourishing Hand & Body Lotion come from?
Our squalane is derived from plant-based sources.
2. When is the best time to apply HL/Skin Nourishing Hand & Body Lotion?
The best time to apply the lotion is after bathing or showering, when your skin is clean and dry. This helps lock in moisture and delivers up to 24 hours of hydration. You can also reapply throughout the day as needed, especially after hand washing.
3. Can I use HL/Skin Nourishing Hand & Body Lotion on my face?
While the formula is gentle, this lotion is designed specifically for the body. Facial skin can be more delicate and benefits from products developed with its unique needs in mind, so we recommend using a product that is formulated for facial care.
4. Can HL/Skin Nourishing Hand & Body Lotion help with eczema or other skin conditions?
This lotion is formulated to hydrate and soften the skin, providing up to 24 hours of hydration. It leaves your skin feeling smooth, nourished and comfortable. However, it is not a medicated product. If you have eczema or a diagnosed skin condition, we recommend consulting a dermatologist for targeted treatment options.
5. What are the benefits of using 6% squalane in HL/Skin Nourishing Hand & Body Lotion?
6% concentration of squalane is highly effective for skin hydration, helping HL/Skin Nourishing Hand & Body Lotion deliver noticeable, long-lasting hydration for up to 24 hours. It helps your skin retain hydration throughout the day. With regular use, 6% squalane helps keep your skin feel soft, smooth, and healthy-looking.
